This Privacy Notice explains how Jaz Travels (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you book a tour with us, inquire about our services, visit our website, or interact with us through other means. We are committed to safeguarding your personal data in accordance with applicable privacy laws.
At Jaz Travels, your privacy is a top priority. This Privacy Notice outlines how we collect, use, share, and protect your personal data when you interact with us—whether by booking a tour, browsing our website, contacting customer service, or participating in one of our travel experiences. Our aim is to ensure transparency and to give you confidence in how we handle your information in accordance with all applicable privacy laws and standards, including the data protection frameworks in India and international data transfer regulations where applicable. We value the trust you place in us when you choose to explore the world through our travel services, and we are committed to maintaining that trust by safeguarding your data and respecting your privacy choices.
When you inquire about or book a tour with Jaz Travels, we collect a variety of personal data necessary to provide you with our services. This may include your full name, date of birth, residential and email address, phone number, nationality, gender, and other contact details. To ensure that your travel experience runs smoothly and complies with local and international travel requirements, we also collect and process information such as your passport details, visa documentation, travel insurance, emergency contact details, and next of kin. Additionally, we may collect sensitive health-related information such as pre-existing medical conditions, allergies, vaccination status, and special mobility or dietary needs—only with your explicit consent and strictly for the purpose of ensuring your safety and comfort during travel. Payment-related information, including your billing address, payment method, transaction records, and occasionally your bank details (where applicable), is also collected and processed in a secure and compliant manner.
When you visit our website or use the Jaz Travels mobile application, certain information may be automatically collected through digital tracking technologies, such as cookies, analytics tools, and server logs. This may include your IP address, device type, browser version, language preferences, time spent on various pages, and other diagnostic data. We also collect geolocation information to offer region-specific services or support features, but only with your consent. Usage data collected through our digital platforms helps us understand how visitors interact with our services, enabling us to enhance user experience, troubleshoot issues, improve performance, and deliver relevant content and offers.
We also collect information during customer support interactions. Whether you contact us via phone, chat, or email, we may retain transcripts and call recordings for training, quality assurance, and customer service improvement. If you apply for a position with Jaz Travels, we will collect personal details such as your resume, employment history, references, and any other data necessary for evaluating your application. All job applicant information is handled in compliance with applicable employment and privacy regulations.
During your trip, photos and videos may be taken by our staff or fellow travelers. These may include images of you, which could be considered personal information. We will never use such media for marketing or promotional purposes without your prior consent. Where a professional photographer is part of the tour, you will be informed in advance and asked to sign a consent and release form. You always have the option to decline participation in any promotional photography or media.
Your personal information is used for a variety of purposes essential to delivering and improving our services. Primarily, we use your information to manage your bookings, provide customer support, coordinate logistics with local service providers, issue updates about your trip, process payments, and communicate relevant travel alerts or itinerary changes. We may also use your data for internal research, business reporting, and to ensure compliance with travel laws and safety protocols. Furthermore, with your consent, we use your personal information to send promotional messages, special offers, loyalty program details, and travel inspiration tailored to your interests. You can opt out of marketing communications at any time through the unsubscribe link provided in our emails.
Jaz Travels does not sell your personal information. However, we do share your data with trusted third-party service providers and business partners when necessary to deliver our services. These include hotels, airlines, local tour guides, insurance providers, payment processors, IT service vendors, and customer support platforms. All such partners are contractually obligated to handle your data securely and use it only for the intended purpose. In compliance with legal obligations, we may also share information with government or regulatory authorities, especially in the context of immigration checks or public health mandates. In the event of a corporate restructuring, merger, or acquisition, your data may be transferred as part of the business assets, subject to continued privacy safeguards.
Jaz Travels operates globally, and your data may be transferred to and processed in countries other than your country of residence. Whenever we transfer personal data across borders, we implement appropriate safeguards such as data protection agreements, standard contractual clauses, and encryption to ensure compliance with privacy standards and legal frameworks. Our goal is to ensure that your data receives an adequate level of protection regardless of where it is processed or stored.
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Notice, and to comply with legal, accounting, or reporting requirements. Retention periods vary depending on the type of information and the context of collection but are always guided by business necessity and legal compliance. Once your data is no longer needed, we securely delete or anonymize it.
You have rights regarding your personal data, including the right to access and receive a copy of your information, request corrections to inaccurate or incomplete data, and ask us to delete or restrict processing of your information. Where consent is the legal basis for processing, you may withdraw it at any time without affecting the lawfulness of prior use. You also have the right to object to direct marketing or request data portability where applicable. To exercise your rights, contact our Privacy Officer using the contact details provided below. We will verify your identity and respond in accordance with applicable laws. Please note that some requests may limit our ability to provide services and will be handled with full transparency.
To protect your information, we implement a range of technical and organizational measures, including encryption, secure servers, access control protocols, and employee training. While we take every reasonable step to ensure data security, no system is infallible. We encourage users to also take precautions when sharing sensitive information online.
For any questions or concerns about this Privacy Notice or our data practices, please contact our Privacy Officer at info@jaztravels.co.in, We are committed to resolving privacy concerns in a respectful and timely manner.
This Privacy Notice may be updated from time to time to reflect changes in legal requirements or our practices. We encourage you to review this page periodically. Continued use of our services constitutes acceptance of any changes.